MyChart Video Visits
McFarland Clinic provides MyChart Video Visits as an option for a clinical visit with your provider. Video Visits are telehealth appointments done through MyChart, your personalized and secure web portal to your medical record.
You can have a face-to-face conversation with your provider using the camera and microphone on your smartphone, tablet, or computer
To schedule a MyChart Video Visit, please contact your provider’s office.
Starting a MyChart Video Visit is as easy as 1-2-3.
1. Log into MyChart.
2. Complete the questionnaires.
3. Begin your MyChart Video Visit.
All you need is a MyChart account and a phone or computer with a webcam.
Need Help?
Call the MyChart Help Line at 844-643-4394 or see instructions below.
Phone or Tablet Instructions Computer Instructions
Smart Phone or Tablet
Download the MyChart App
- Go to the app store on your phone.
- Search for the MyChart App.
- Download the app.
Video Visit Access in MyChart
- Sign in with your MyChart username and password.
- If you forgot this information click or tap "Forgot Username?" or "Forgot Password?"
- If you do not have a MyChart account, sign up here.
- Once you are in the app, click or tap your appointment.
- You will see a page that says Video Visit with a picture of a video camera next to it.
Check In
- Tap eCheck-In.
- Respond to the questionnaire (medications, health history, pharmacy, etc.) and mark the box "This Information is correct."
- Consent to the visit by clicking "YES" when asked.
- Once you are checked in, you will return to the Video Visit appointment page.
Starting Your Video Visit
- On your appointment page, the video camera icon will turn green when the visit is ready to start.
- Click on the green camera icon to start the visit.
- Click Begin Visit.
Launching Video Visit
- The video call will open in your device's web browser.
- You may be asked to allow access to your device's camera and microphone.
- Click Join Call when prompted.
Computer
Make sure your computer has a webcam and microphone.
Sign Into MyChart
- Go to the MyChart Website.
- Sign in with your MyChart username and password.
- If you forgot these, click “Forgot Username?” or “Forgot Password?”
- If you have never used MyChart before, sign up here.
- Once you are logged in, click "Pre Check-in" next to your appointment, or click the "Visits" icon at the top of the page, and then click "Pre Check-in" by your appointment.
Test Hardware
- Click "Test hardware" to check that your camera and microphone are working.
- You may be asked to allow access to your computer's camera and microphone.
- IMPORTANT: When finished testing, close the Epic Telehealth tab, return to Pre Check-in, and click Next to continue with the check-in process.
Check Into Your Visit
- Respond to the questionnaires (medications, family history, pharmacy, etc.) and mark the box “This Information Is Correct.”
- Go through the pages and consent to the visit.
- Once you are checked in, you will see a screen that has a button to begin your video visit. Click this button when you are ready.
Launching Video Visit
- The video call will open in your device's web browser.
- Click Join Call when prompted.