McFarland Clinic

Patient Relations

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Services

The McFarland Clinic Patient Relations Department:

  1. Assists and advocates for patients and families with concerns related to medical care.
  2. Acts as a liaison between patients, staff, and providers.
  3. Supports the delivery of high-quality, safe medical care.
  4. Provides education related to quality improvement concepts and activities for physicians, providers, and staff.
  5. Strives to improve the quality of care and service through a patient-focused process of continuous improvement.

McFarland Clinic Patient Relations strives to improve the quality of care and service through a patient-focused process of continuous improvement. We use McFarland Clinic’s vision as our guiding principle. Our core beliefs are that people have a right to be listened to in a respectful and objective manner with empathy and professionalism.

Contact Us

The Patient Relations Office represents all McFarland Clinic locations. You may contact us by calling during regular business hours, 8:00 AM to 5:00 PM Monday through Friday, by mail, or by sending us a message online.

Call

515-239-4467

Mailing Address

McFarland Clinic
Attn: Patient Relations
1215 Duff Avenue
Ames, Iowa 50010

Send a Message Online

You may use our Patient Comment Card to send us a message.

Frequently Asked Questions

Click here to view our Patient Relations FAQ.

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