MyChart Video Visits

McFarland Clinic provides MyChart Video Visits as an option for a clinical visit with your provider. Video Visits are telehealth appointments done through MyChart, your personalized and secure web portal to your medical record.

You can have a face-to-face conversation with your provider using the camera and microphone on your smartphone, tablet, or computer

To schedule a MyChart Video Visit, please contact your provider’s office.

Starting a MyChart Video Visit is as easy as 1-2-3.

1. Log into MyChart.

2. Complete the questionnaires.

3. Begin your MyChart Video Visit.

All you need is a MyChart account and a phone or computer with a webcam.

Need Help?

Call the MyChart Help Line at 844-643-4394 or see instructions below.

Phone or Tablet Instructions  Computer Instructions

Smart Phone or Tablet

Download the MyChart App

1. Go to the app store on your phone.
2. Search for the MyChart App.
3. Download the app.

Video Visit Access in MyChart

1. Sign in with your MyChart username and password.
   • If you forgot this information click or tap "Forgot Username?" or "Forgot Password?"
   • If you do not have a MyChart account, sign up here.
2. Once you are in the app, click or tap your appointment.
   • You will see a page that says Video Visit with a picture of a video camera next to it.

Check In

1. Tap eCheck-In.
2. Respond to the questionnaire (medications, health history, pharmacy, etc.) and mark the box "This Information is correct."
   • Consent to the visit by clicking "YES" when asked.

3. Once you are checked in, you will return to the Video Visit appointment page.

Starting Your Video Visit

1. On your appointment page, the video camera icon will turn green when the visit is ready to start.
2. Click on the green camera icon to start the visit.
3. Click Begin Visit.

Launching Video Visit

1. The video call will open in your device's web browser.
2. You may be asked to allow access to your device's camera and microphone.
3. Click Join Call when prompted.

Computer

Make sure your computer has a webcam and microphone.

Sign Into MyChart

1. Go to the MyChart Website.
2. Sign in with your MyChart username and password.
   • If you forgot these, click “Forgot Username?” or “Forgot Password?”
   • If you have never used MyChart before, sign up here.
3. Once you are logged in, click "Pre Check-in" next to your appointment, or click the "Visits" icon at the top of the page, and then click "Pre Check-in" by your appointment.

Test Hardware

1. Click "Test hardware" to check that your camera and microphone are working.
2. You may be asked to allow access to your computer's camera and microphone.
3. IMPORTANT: When finished testing, close the Epic Telehealth tab, return to Pre Check-in, and click Next to continue with the check-in process.

Check Into Your Visit

1. Respond to the questionnaires (medications, family history, pharmacy, etc.) and mark the box “This Information Is Correct.”
2. Go through the pages and consent to the visit.

4. Once you are checked in, you will see a screen that has a button to begin your video visit. Click this button when you are ready.

Launching Video Visit

1. The video call will open in your device's web browser.
2. Click Join Call when prompted.