Video Visits
McFarland Clinic provides Video Visits as an option for a clinical visit with your provider. Video Visits are telehealth appointments done through MyChart, your personalized and secure web portal to your medical record.
You can have a face-to-face conversation with your provider using the camera and microphone on your smartphone, tablet or computer.
To schedule a Video Visit, please contact your provider’s office.
Starting a MyChart Video Visit is as easy as 1-2-3.
1. Log into MyChart.
2. Complete the questionnaires.
3. Tap "Begin Video Visit."
All you need is a MyChart account, a phone or computer with a webcam, and the Zoom app.
Need Help?
Call the MyChart Help Line at 844-643-4394 or see instructions below.
Phone or Tablet Instructions Computer Instructions
Smart Phone or Tablet
Download The MyChart App
- Go to the app store on your phone.
- Search for the MyChart App.
- Download the app.
Video Visit Access In MyChart
- Sign in with your MyChart username and password.
- If you forgot this information click or tap "Forgot Username?" or "Forgot Password?"
- If you do not have a MyChart account, sign up here.
- Once you are in the app, click or tap your appointment.
- You will see a page that says Video Visit with a picture of a video camera next to it.
Check In
- Tap eCheck-In.
- Respond to the questionnaire (medications, health history, pharmacy, etc.) and mark the box "This Information is correct."
- Consent to the visit by clicking "YES" when asked.
- Once you are checked in, you will return to the Video Visit appointment page.
Starting Your Video Visit
- On your appointment page, the video camera icon will turn green when the visit is ready to start.
- Click on the green camera icon to start the visit.
- Click Begin Visit.
Launching Video Visit With Zoom
- The Zoom app will open or prompt you to download the Zoom app.
- Wait for your provider to join the visit.
Fixing Technical Issues
- Make sure pop-up blockers are turned off to allow Zoom to launch.
Computer
Make sure your computer has a webcam and microphone.
Sign Into MyChart
- Go to the MyChart Website.
- Sign in with your MyChart username and password.
- If you forgot these, click “Forgot Username?” or “Forgot Password?”
- If you have never used MyChart before, sign up here.
- Once you are logged in, go to the Visits icon at the top of the page.
- When you hover over the icon, it should drop down a list.
- Click “Appointments & Visits.”
Check Into Your Visit
- Click on your appointment and then click eCheck-In.
- Respond to the questionnaire (medications, family history, pharmacy, etc.) and mark the box “This Information Is Correct.”
- Go through the pages and consent to the visit.
- Once you are checked in, you will see a screen that has a button to begin your video visit.
- Click this button when you are ready.
Start Your Visit
- After clicking the button, you will begin connecting to download the Zoom app if it isn’t already downloaded.
- If Zoom is already downloaded, it will ask if you want to Open Zoom. Click Open Zoom.
- A window reading “Please wait for the host to start this meeting.”
- You should keep this open until your provider is ready to speak with you.
- You may test your computer audio and microphone at this time.
- When the provider is ready, you should be able to see their video in Zoom.
- If you are having issues with Zoom launching or having your video start, find troubleshooting information here.