McFarland Clinic

Customer Service

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McFarland Clinic Business Services is open:

  • Monday - Friday 8 AM - 5 PM
  • Saturday 8 AM - 12 PM

Our staff is happy to assist you with questions about your bill, insurance claim, or updates to your account information.

How to Contact Our Business Office

We offer several ways to contact our customer service team. 

By Phone

During business hours, call 515-239-4598.

Online

Ask a billing question or provide an account update to our Customer Service department by completing the Contact the Business Office form.

MyChart

Log into your MyChart account to contact our Customer Service representatives. 

Mail

If you choose to contact us by mail, please include the patient name, account number, date of service, and a description of your request; send your correspondence to:

McFarland Clinic
1215 Duff Ave
PO Box 3014
Ames, IA 50010-3014

LabCorp Billing Questions

LabCorp is a reference lab that processes some of our lab tests. You may receive a bill from LabCorp for any out-of-pocket expense not covered by your insurance company.

For questions about LabCorp billing, please contact LabCorp patient customer service at 800-845-6167 or visit LabCorp's billing page.

Mayo Medical Laboratories Billing Questions

Mayo Medical Laboratories is a reference lab that processes some of our lab tests. You may receive a bill from Mayo Medical Laboratories for any out-of-pocket expense not covered by your insurance company.

For questions about Mayo Medical billing, please contact Mayo Clinic Laboratories customer service at 800-533-1710 or 507-266-5700, or email mcl@mayo.edu.

 

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